Cotton Candy always stands behind its commitment to customer service and product quality. We excel at providing superior service to our customers, and feel we have done our job only when each person who purchases anything from us is completely satisfied with the process and the product. To this end, Cotton Candy commits to resolving all customer service issues within two (2) business days. We accept product returns within 30 days for just about any reason (e.g. defective product, incorrect size, dissatisfaction) but do ask that all returned products are in “like-new” condition. Shipping costs will be paid by the customer unless an error was committed by Cotton Candy and a copy of the original invoice or packing slip must be included with the return. Returns to Cotton Candy are supported through the following options:
- Email : firstname.lastname@example.org
- Phone: 1-866-566-7882 for assistance from our dedicated bilingual Customer Support Representatives with any product issue.
All efforts will be made to resolve any issue pertaining to defective merchandise. Note that our choice of resolution differs based on the particular return issue. For example, Cotton Candy would generally issue a credit if a coffee mug arrived broken, but if an article of clothing arrived with a misprinted logo, Cotton Candy would request that it be returned to us (at our expense) so we could address the issue directly with the manufacturer. In this case, we will ship a replacement immediately. At Cotton Candy, a return becomes one more way for us to showcase our first-class level of customer service. You have our word on that.